Questions?

You’ve made an order, the sun is shining and an angelic choir is singing in the background knowing your Gift is on its way - now what?

Once an order is placed, our team will carefully collect your gift from the clouds and package it with hugs and love, so please allow up to 5 Business Days for our team to pick and pack your order. All orders are sent when all items are ready in full - this means that if you have a pre-order item in your order, all items will wait until that latest item is available and then will be sent out at the same time.

Your Gift will then gently be sent via USPS or Any other major Postal Service (Depends on your location), and then it should be safely in your patiently waiting hands within 5-15 business days**.

As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow this magical journey.

Although we require a signature on delivery, due to current COVID-19 limitations this is at the discretion of the Post’s delivery driver and they may leave your package in a safe place, or take it to your nearest post office if you are not home.

CouplesChoices offers free shipping on all orders.

That means you don't have to pay anything extra for shipping, no matter where you are located.

We believe that everyone should be able to enjoy our gifts, no matter where they are in the world, and free shipping is one way we make that possible.

So go ahead and place your order with confidence, knowing that you won't have to pay any extra for shipping.

We strive to get your order to you as soon as possible. Once you place your order, it will typically be processed and shipped within 3-5 business days.

The exact delivery time will depend on your location and the shipping method you choose at checkout. If you select FREE standard shipping, your order should arrive within 5-15 business days.

You can find more information about our shipping options and estimated delivery times on our website or by contacting our customer service team.

Congratulations, your order is on its way! We will send you a shipping confirmation email as soon as we hand your order over to the post office.

The email will include a 'Track Order' button, which will take you directly to the post office's website and allow you to track your package in real time.

If you haven't received your shipping confirmation email yet, please don't worry. Our team is working on getting your order ready and you'll receive the email shortly.

We can't wait for you to receive your package and hope you enjoy your purchase!

Although we try our very best, sometimes mistakes happen. Should your package have a delivery issue with Post Office (such as being lost or missing from delivery), we can lodge an enquiry to follow up on your package and find out what’s happened.

If you purchase covered shipping, after our Post Office investigation, if your item has been confirmed as lost or stolen, we will send out a replacement straightaway.

If you choose not to purchase covered shipping, we are unable to guarantee a replacement for your stolen item.

Think your order might be lost in transit? Although Most Post Services quote us 5-15 business days for standard delivery anywhere in the world, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date. 

If your order isn’t delivered within 20 days, please contact us and we can launch an investigation and help you getting your purchase.  

*Please note: For any queries or issues related to your USPS / UPS order, we recommend you first reach out to your Local Post directly. While we understand delays are frustrating, we are required to work within Australia Post’s processes. Once you have contacted your Local Post directly, let us know and we can contact them on your behalf to try and resolve any issues ASAP.

Oops, Your gift not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.

If your order has been shipped, don’t panic! You can still redirect it via the Post tracking link we provide on your shipping confirmation email, you will have to contact your local post office and ask them to update your shipping address.

*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

If you are experiencing any issues with your product, we encourage you to reach out to our team before returning it.

In many cases, we may be able to offer a solution that will resolve the issue without the need for a return. Contacting us before initiating a return allows us to better assist you and potentially save you the time and effort of returning the product.

Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. We offer free returns for 30 days from date of delivery/receiving of order.

However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout.

You might be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.

We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 30 day return period for you to make that tough decision! Please refer to our returns policy for more information.

Sadly, we know that sometimes you might purchase a gift which is just not quite the right fit. You can certainly return your Purchase to us for a full refund, provided it is returned within 30 days.

*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout. All Products must be returned in as new condition, with the swing tag and bow to be eligible for a return.

**Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

Another Product caught your eye? It happens – trust us!

You can certainly return your Oodie to us for an exchange to a new pattern, provided it is returned within 30 days.

*Please note: all Products must be returned in as new condition to be eligible for a return.

We’ve got you covered here too. All eligible returns (for both refunds and exchanges) within 30 days will be covered with a free return shipping label that we are happy to organise for you, which means no expenses at the post office! Just contact our friendly team at care@coupleschoices.com and they will be able to help you along the way.

*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout.

We are working hard behind the scenes to get the orders in and out of our fulfilment centres.

We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged.

As soon as we have this information, we can action either your exchange or refund immediately!

If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.

We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 3-5 business days to process into your account, depending on your bank.

If it takes any longer than this, we would recommend contacting your bank or merchant (eg. Afterpay) directly.

All jokes and puns aside - your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer GooglePay and ApplePay too!

Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for.

Made your purchase, and as the payment was loading you realised with horror you hadn’t added your discount? Never fear, that opportunity hasn’t slipped away! Simply email our lovely team at Care@CouplesChoices.com and they will be happy to help correct this for you.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for.

Something not quite right with your order? Don’t worry, our lovely team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfilment partner you will need to go through our returns process.

As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! Our email contact is Care@CouplesChoices.com. This also allows us to keep a paper trail for your issue so we can help you as best we can. We answer emails from Melbourne to Malta, so we can sometimes have some slight delays in response time. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!

We always strive to be the best so we love hearing your thoughts. We also love hearing your beautiful stories, as it warms our hearts to see our Products being so well loved out in the big wide world. Should you have any feedback for us, please feel free to email us at Care@CouplesChoices.com

Our CouplesChocies HQ and Customer Service team are located in Flushing, New York. Your order starts its journey out into the wide world from our multiple fulfilment centres across the world - they love to get those frequent flyer points.

*Please note: Our CouplesChoices HQ is not a retail store and we hold no stock there, and we are unable to offer collection at any of our fulfilment centres.

Want fun, pun-filled, and always adorable emails straight to your inbox (plus stacks of awesome offers and discounts!)? Of course you do! You can sign up to our mailing list by emailing us at Care@CouplesChoices.com and asking to jump on board.

Inbox hitting 1k and doing a spring clean of all those businesses you’ve signed up for? You can also unsubscribe or request fewer emails by going to the bottom of any of our emails and clicking the ‘unsubscribe me’ link - (we’ll miss you though!).